Privacy Policy

Last updated: 1 October 2026

Brendan Harvey Builders Pty Ltd, referred to in this policy as BHB, we, us or our, respects your privacy and understands that building enquiries often involve personal, financial and property information. This policy explains the kinds of personal information we collect, why we collect it, how we use and disclose it, and how you can ask questions or raise a concern.

We are committed to handling personal information responsibly and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Personal Information We Collect

The information we collect depends on how you deal with us. It may include:

• your name, email address, phone number and suburb or address;
• details about the type of project you are considering, such as a custom home, renovation, extension or swimming pool;
• your preferred consultation date and time;
• information you include in an enquiry, booking, email, phone call or social media message;
• property details, plans, drawings, photographs, budgets, specifications and project requirements;
• quotes, contracts, invoices, payment and transaction records;
• communications, appointment history and notes relating to your enquiry or project;
• information provided by consultants, designers, engineers, certifiers, suppliers, trades or other people involved in your project;
• website and device information, such as your IP address, browser type, device type, pages viewed, referral source and interactions with our website; and
• any other information reasonably required to respond to your enquiry, assess a project or provide our services.

If you provide personal information about another person, please make sure you have their permission to do so.

How We Collect Personal Information

We generally collect personal information directly from you when you:

• submit a website form;
• book a consultation online;
• contact us by phone, email, text message or social media;
• meet with us or request a quote;
• enter into a building contract or other agreement with us; or
• communicate with us during the design, approval, construction or aftercare stages of a project.

We may also receive information from someone you have authorised, a referral, a consultant or contractor involved in your project, publicly available sources, or a service provider that helps us manage enquiries and communications.

Online Bookings, Forms and Customer Management

BHB uses third-party customer relationship management, online booking, form, email and messaging services. When you book a consultation or submit an enquiry, the information you provide may be sent to and stored within these systems so we can:

• manage your enquiry and contact details;
• schedule, confirm, reschedule or cancel appointments;
• send appointment reminders and follow-up messages;
• keep a record of conversations and project requirements; and
• coordinate our response to your enquiry.

Some website forms may also send a copy of your enquiry to our website or marketing service provider so they can support the website and enquiry system. These providers are only permitted to handle the information for the services they provide to BHB.

Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information to:

• respond to enquiries and discuss whether a project may be suitable for BHB;
• book and manage consultations;
• prepare estimates, proposals, quotes, designs and contracts;
• plan, manage and deliver building, renovation, extension and pool projects;
• communicate with clients, consultants, suppliers, trades and authorities;
• administer contracts, invoices, payments, warranties and aftercare;
• maintain business, insurance, taxation and legal records;
• operate, secure and improve our website and business systems;
• measure the effectiveness of our website and advertising;
• send relevant updates or marketing communications where permitted; and
• comply with legal, regulatory, licensing and safety obligations.

If we cannot collect the information reasonably needed for an enquiry or project, we may not be able to respond fully, provide an accurate quote, book a consultation or provide our services.

Who We May Share Information With

We may disclose personal information where reasonably necessary to:

• our employees and authorised representatives;
• designers, architects, engineers, certifiers, surveyors, trades, subcontractors and suppliers involved in a proposed or active project;
• councils, utilities, regulators and other authorities;
• insurers, accountants, legal advisers and other professional advisers;
• website hosting, information technology, security, email, customer management, booking, messaging, analytics and advertising providers;
• our website and marketing service providers where they help administer forms, enquiries, communications or campaigns;
• debt-recovery or payment service providers where reasonably required; and
• government, regulatory or law-enforcement bodies where required or authorised by law.

We do not disclose personal information simply because another person asks for it. We only disclose it where it is reasonably connected with our services, you have authorised it, or the disclosure is required or permitted by law.

Overseas Processing

Some of the technology providers used for customer management, online bookings, communications, analytics, advertising and website operation are based overseas or use overseas infrastructure. Personal information may therefore be stored or processed outside Australia, including in the United States and India, and in other locations used by their approved service providers.

Where the Australian Privacy Principles apply, we take reasonable steps appropriate to the circumstances before disclosing personal information overseas. However, privacy and data-protection laws in other countries may differ from Australian law.

Cookies, Analytics and Advertising

Our website may use cookies, pixels and similar technologies to:

• keep the website working properly and securely;
• remember settings and support embedded booking or form functions;
• understand website traffic and how visitors use the site;
• measure enquiries and advertising performance; and
• show more relevant advertising on third-party platforms.

These technologies may collect information such as your IP address, device and browser details, pages viewed, approximate location and interactions with the website. Third-party services may combine this information with information they already hold under their own privacy policies.

You can usually manage cookies through your browser settings. Blocking some cookies may affect the operation of booking forms, embedded services or other website features.

Direct Marketing and Service Messages

We may send communications about an enquiry, booking or current project, including confirmations, reminders, requested information and service updates. These are operational messages rather than general marketing.

Where permitted, we may also send information about BHB services, projects or updates that may be relevant to you. You can opt out of marketing at any time by using an unsubscribe option where provided or by contacting us. Opting out of marketing will not stop necessary communications about an active enquiry, appointment, contract or project.

Automated Workflows

Our systems may automatically send confirmations, reminders, notifications or follow-up tasks. BHB does not currently use personal information to make significant decisions about whether we will accept a project solely through an automated process. Project suitability and building decisions involve human review.

How We Hold and Protect Information

Personal information may be held in electronic systems, email accounts, customer-management platforms, secure cloud services and business records. We take reasonable administrative, technical and physical steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure.

No website, transmission method or storage system can be guaranteed to be completely secure. If you believe information you have provided to BHB may have been compromised, please contact us promptly.

How Long We Keep Information

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, to manage an enquiry or project, or to meet contractual, warranty, insurance, taxation, recordkeeping, dispute-resolution and legal obligations.

When information is no longer required, we take reasonable steps to securely delete it, destroy it or de-identify it, unless we are required or permitted by law to retain it.

Accessing or Correcting Your Information

You may ask us to provide access to personal information we hold about you or to correct information that is inaccurate, incomplete or out of date. Please contact us using the details below.

We may need to verify your identity before actioning a request. In some circumstances the law allows us to refuse access or limit what we provide. If that happens, we will explain the reason where required.

Privacy Questions and Complaints

If you have a privacy question or believe we have not handled your personal information properly, please contact us. We will review the matter and respond within a reasonable period.

If the Privacy Act applies to the matter and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Data Breaches

If a data breach occurs, we will investigate and take reasonable steps to contain and address it. Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required.

Third-Party Websites and Services

Our website may link to or embed services operated by other organisations. Those services have their own privacy practices and policies. We recommend reviewing their privacy information before providing personal information directly to them.

Contact BHB About Privacy

Privacy Contact
Brendan Harvey Builders Pty Ltd
ABN 99 638 725 354
PO Box 284, Bribie Island QLD 4507
Phone: 0438 786 095
Email: info@bhb.builders

Changes to This Policy

We may update this policy when our business practices, technology providers or legal obligations change. The current version will be published on this page with its latest review date.